Immediate Assistants provides Expert 24/7 telephone medical management and support, either as part of your Immediate Assistants emergency response solution, or as a stand-alone service.

The 24 hour Immediate Assistance Access Line delivers a layered medical support model for mobile teams as well as site medical teams.

This delivers full medical management and support, thereby ensuring the highest level of effective medical response is afforded to your workforce.

The interface with our Physicians is formalised via reporting protocols and periodically agreed and updated between ourselves and the client.

A phone consultation is the start of the information process aimed to provide continuous care, advice and support to your workers.

This service, as required, can also arrange and coordinate the emergency medical evacuation from the place of accident or illness to the nearest, most appropriate medical facility by any appropriate means of air or surface transportation.

Medical escorts and mobile emergency medical equipment are available at clients’ request, thus providing an overarching framework for a managed medical care solution available wherever Immediate Assistants provides support.

Immediate Assistants Paramedics have access to the following:

• Review and case management support to acute cases
• Discussion of treatment protocols
• Dispensing authorisations (beyond standard protocols)
• Access to Medical/Surgical Specialist opinion
• Day-to-day medical advice and support
• Quality Assurance
• Clinical Governance programmes